Refund policy

Returns and Exchanges

Because our products are produced or printed to order, we do not accept returns or exchanges for change of mind, personal preference, ordering the wrong size, or choosing the wrong product, color, or design.

We accept claims only when:

  • The product arrives damaged.
  • The product has a manufacturing or printing defect.
  • The customer receives the wrong product.
  • The customer receives the wrong size, color, or design due to an error by Art by Ori or one of its production partners.
  • An item is missing from the order.

Reporting a Problem

Customers must contact us within 7 days of the delivery date to report a damaged, defective, missing, or incorrect item.

Please include:

  • Your name and order number.
  • A description of the issue.
  • Clear photographs of the product.
  • Photographs of the packaging and shipping label when relevant.
  • We may request additional photographs or information before approving a replacement, refund, or return.

Claims submitted more than 7 days after delivery may not be eligible for review.

Products showing damage caused by use, washing, improper care, accidental damage, normal wear and tear, or failure to follow the product-care instructions are not eligible.

Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

When the product is confirmed to be damaged, defective, or incorrect because of an error by Art by Ori or its production partner, we will provide instructions and determine whether a return is required. When an approved return is required for this reason, Art by Ori will cover or reimburse reasonable return-shipping costs.

Return shipping will not be covered when the issue results from incorrect information provided by the customer, including an incorrect delivery address, product selection, or size selection.

Please do not return any product without contacting us and receiving return instructions first. Unauthorized returns may not be accepted or refunded.

Refunds and Replacements

After reviewing an approved claim, Art by Ori may offer one of the following remedies, depending on the circumstances:

  • A replacement product.
  • A refund to the original payment method.
  • A refund for the affected item only.
  • Another appropriate resolution agreed upon with the customer.
  • A replacement or refund may be issued without requiring the damaged or incorrect item to be returned.

Original shipping charges are generally non-refundable unless the entire order was damaged, defective, incorrect, or otherwise affected by an error for which Art by Ori is responsible.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oridinur@gmail.com.